Privacy Policy

At Mybet, we protect your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you use our online casino services. By creating an account or using our platform, you acknowledge that you have read and understood this policy.

We operate as a licensed online gambling operator and comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. This policy applies to all users of our website, mobile applications, and related services.

We collect various types of information to provide gaming services and comply with regulatory requirements:

• Personal Information: Name, date of birth, address, email address, phone number, and government-issued identification documents for account verification
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, and banking information
• Gaming Data: Gameplay statistics, betting patterns, game preferences, session duration, and account activity
• Technical Information: IP address, device information, browser type, operating system, and connection details
• Communication Records: Customer support interactions, chat logs, and any correspondence with our team

We may also collect information from third-party sources, including identity verification services, payment processors, and fraud prevention agencies to secure accounts and comply with regulations.

Your information enables us to provide secure, personalized gaming experiences while meeting our legal obligations:

• Creating and managing your Mybet account
• Processing deposits, withdrawals, and other financial transactions
• Verifying your identity and age to comply with licensing requirements
• Providing customer support and responding to your inquiries
• Detecting and preventing fraud, money laundering, and other illegal activities
• Implementing responsible gambling measures and self-exclusion programs
• Sending important account notifications and service updates
• Improving our games, website functionality, and user experience

We may also use your information for marketing purposes, including promotional offers and personalized recommendations, but only with your explicit consent where required by law.

We process your personal data based on several legal grounds under applicable privacy laws:

• Contract Performance: Processing necessary to fulfill our gaming services agreement with you
• Legal Compliance: Meeting regulatory requirements, anti-money laundering obligations, and licensing conditions
• Legitimate Interests: Fraud prevention, security measures, and business operations that do not override your privacy rights
• Consent: Marketing communications and optional data processing activities where you have provided explicit agreement

We share your information only when necessary and appropriate:

• Service Providers: Payment processors, identity verification services, and technical support partners who assist in delivering our services
• Regulatory Bodies: Our licensing authority and other relevant regulators as required by gambling laws
• Legal Requirements: Law enforcement agencies, courts, or other authorities when legally compelled
• Business Transfers: Potential buyers or successors in the event of a merger, acquisition, or sale of assets

All third parties who receive your data are bound by strict confidentiality agreements and must implement appropriate security measures.

We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls.

No system is completely immune to threats. We continuously monitor and update our security protocols to address evolving risks and maintain the highest protection standards for your data.

Under applicable data protection laws, you have several rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data in certain circumstances
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your information
• Objection: Oppose processing based on legitimate interests or for marketing purposes

To exercise these rights, contact our privacy team using the details provided below. We will respond to your request within the timeframes required by applicable law.

Mybet uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. We employ essential cookies for basic functionality, performance cookies for analytics, and marketing cookies for advertising purposes.

You can manage your cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some website features and functionality.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically maintained for the duration of your relationship with us, plus additional periods required by gambling regulations and financial record-keeping requirements.

Inactive accounts may be closed after extended periods of non-use, with data retained according to regulatory requirements before secure deletion.

Your information may be transferred to and processed in countries outside your jurisdiction, including locations that may have different data protection standards. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses or adequacy decisions to ensure your information receives adequate protection.

Our services are strictly intended for adults aged 18 or older. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from someone under the legal gambling age, we will immediately delete such information and close the associated account.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Significant changes will be communicated through prominent notices on our website or direct communication to registered users. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need to report a privacy concern, please contact our dedicated privacy team. We address your inquiries promptly and transparently.

You may also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information appropriately.